Featured Research
CFPB Regulation F: Two Years In — What the Data Shows About Compliance and Consumer Outcomes
A comprehensive analysis of how Regulation F has reshaped debt collection practices, communication channel usage, and consumer resolution outcomes — with proprietary data spanning 2022 through 2025.
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ComplianceState-Level FDCPA Expansions: A Jurisdiction-by-Jurisdiction Compliance Guide for 2025
An updated guide to the patchwork of state laws that extend consumer protections beyond the federal FDCPA — and what collections firms must do to stay ahead.
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StrategyFrom First Party to Third Party: Designing a Collections Escalation Strategy That Maximizes Recovery
A strategic framework for optimizing the transition between internal collections, agency placement, and portfolio sale across all consumer asset classes.
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BPOThe Business Case for Outsourcing Customer Experience in Financial Services
Why leading financial institutions are partnering with specialized BPO providers to improve CSAT, reduce cost, and scale operations without sacrificing quality.
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