Regulatory Excellence

Compliance Management

Comprehensive compliance management services that protect your organization from regulatory risk — from program design and agent training to third-party audits and CFPB response support.

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Compliance Management

What We Offer

Our Core Capabilities

Compliance Program Design

End-to-end compliance program design for collections and BPO operations — covering policies, procedures, training curricula, and monitoring protocols.

Agent Compliance Training

Comprehensive, role-specific training covering FDCPA, TCPA, CFPB Regulation F, state laws, and your organization's specific policies and procedures.

Third-Party Audit Management

Management of all third-party compliance audits — coordination, documentation, response, and remediation — ensuring audit readiness at all times.

Policy & Procedure Development

Expert development of compliance-grade policies and procedures tailored to your asset classes, channels, and operating footprint — regularly updated.

Regulatory Change Management

Proactive monitoring of CFPB rulemaking and state legislative updates — with timely impact assessments and policy update recommendations within 5 business days.

CFPB Response Support

Expert support for CFPB examination preparation, information requests, complaint responses, and any supervisory or enforcement matters with regulatory counsel.

100% Client Compliance Rate

Our Approach

How We Deliver Results

Assess

Compliance Gap Assessment

Comprehensive audit of your current compliance program — identifying gaps, risks, and opportunities against current regulatory requirements and industry best practices.

Design

Program Development

A custom compliance framework — covering policies, training, monitoring, and escalation protocols — tailored to your specific products, channels, and operating model.

Implement

Training & Implementation

Compliance training deployed across all relevant staff, supported by updated policies, procedure documentation, and system-level compliance controls.

Monitor

Ongoing Monitoring & Reporting

Continuous compliance monitoring via interaction audits, data analytics, and regulatory change tracking — with monthly reporting and quarterly program reviews.

FAQ

Frequently Asked Questions

Everything you need to know about our approach, compliance standards, and how we work with your asset class.

Ask Us Anything

What regulations does your compliance program cover?

Our programs cover FDCPA, TCPA, CFPB Regulation F, FCRA, GLBA, state collection laws, and all applicable consumer protection statutes relevant to your asset classes and channels.

Do you offer compliance training for existing staff?

Yes. We deliver compliance training as a standalone service — onsite, virtual, and e-learning formats — for all roles from frontline agents to senior management.

How do you handle regulatory changes?

Our regulatory intelligence team monitors federal and state developments daily — providing clients timely impact assessments and recommended policy updates within 5 business days.

Can you support us during a CFPB examination?

Yes. Our regulatory counsel and compliance team provide full examination support — from document preparation and response coordination to management presentation coaching.

Client Testimonials

What Our Clients Say

"Oakbridge's compliance program transformed our regulatory posture completely. We went from 14 open consumer complaints to zero in 6 months. Absolutely outstanding work."

Patricia Adler Chief Compliance Officer, Heritage Financial

"The CFPB examination support Oakbridge provided was exceptional — thorough, professional, and strategically brilliant. We closed the exam with zero findings."

Christopher Barnes General Counsel, Meridian Credit Corp

"Having Oakbridge monitor regulatory changes and update our policies proactively is invaluable. We are always ahead of compliance requirements — never scrambling to catch up."

Veronica Chan SVP Compliance, National Receivables Group